Any doubts?

These are some of our clients most frequently asked questions at La Gran Rueda Cancun. Can you find yours? Let us know!

How long is the tour?

Once you start the tour, it takes 10 to 15 minutes

How many laps are made in it?

Each tour is 4 laps

How many meters in height does the Wheel measure?

The height of the wheel is 53 meters

How fast is the Wheel moving?

The speed is approximately 4 to 5 km per hour

How many people fit in each Gondola?

The maximum capacity is 6 people in regular gondola and 5 in VIP gondola

Can minors enter alone?

Children under 18 years must be accompanied by an adult

How old you need to be to enter to the wheel?

From 1 month old onwards you can enter the Wheel

Can I get down before the tour finish?

Yes, we have an emergency button on each cabin that emits an alert directly to the control cabin and allows you to make early drop-offs

What is the difference between the VIP gondola and the Regular one?

Direct access, leather seats, panoramic view including glass floor, maximum capacity 5 people, instead of 4 lap’s gives 6, and an approximate of 20 minutes of travel


Please stand in the line to enter.

Do not enter with food.

Do not go up if you suffer from any respiratory disease cardiac, vertigo or bone weakness.

Access in an inconvenient state, will be restricted.

We are not responsible for forgotten personal items. Check before going down.

Minors should be accompanied by an adult in every moment.

Please, do not run or push.

If you like to go back up, please line up again.

We are committed to providing a safe environment during your visit to La Gran Rueda Cancún.

For your safety, you must be in perfect health condition to go up. Only you know your condition and limitations.

La Gran Rueda Cancún, has security systems designed by the manufacturer, however, if you are afraid of Heights, vertigo or any heart disease, we recommend you DO NOT ENTER.

La Gran Rueda Cancún, reserves the right to make the final determination regarding the eligibility of a guest to enter, based on the size, weight, height or other limitation of the visitor.

Visitors have an obligation to exercise good judgment and act responsibly while participating in La Gran Rueda Cancún, and comply with all oral and written obligations.

Customers also have an obligation to properly use all equipment and contents in this attraction.